If you are planning to use or are already using WhatsApp to increase your sales, here are some good tips for selling on WhatsApp:

Establish Your Business:

Setting up a WhatsApp business profile is the first step in getting your business selling on WhatsApp. It is advisable to get a new phone number that will be used only for business. You would need to verify your phone number, choose a business name, and upload a profile picture after installing and opening the app. You can then access the settings to configure your hours of operation. As soon as a customer starts a conversation, you need to send them a welcome message.

Improve Product Visibility:

To showcase your goods or services on WhatsApp, you should think about making a catalog. Previously, companies could send product images one at a time. Customers can now view the entire company catalog within the interface, though. Your customers can interact with your business easily thanks to a catalog. You can add a variety of products or services to your catalog on WhatsApp Business.

The following are the steps to do so:

• Open WhatsApp Settings and select Business Tools.

• To add a new item, select Catalog.

• To add pictures, click the plus sign.

• Don’t forget to include the name of your product or service, and think about including any optional information like a description or website link.

Clear-cut Product Demonstration:

WhatsApp gives you the ability to immediately forward product demonstrations to your customers because of its rich media features. You can share a variety of images and instructional videos with your audiences to provide them with high-quality information about your product or service. The path to generating excitement about your good or service is made clear by product demonstrations. Additionally, they let you respond to a variety of product-related questions right when a potential customer needs your help. Better business engagement results from this, which raises conversion rates.

Develop Customer Relations:

For most businesses, developing fantastic customer relationships is the pinnacle of success. The appeal of WhatsApp is that it allows you to interact with your customers on a platform that they already use to talk to their loved ones. With faster, more direct, and more individualized service, WhatsApp can help you build stronger relationships with your customers and increase conversion rates.

Support Customers Post-Sales:

After a customer makes a purchase, the relationship does not end. Everyone has purchased a product that does not meet their needs or that they do not know how to use at some point. If a customer has to jump through hoops to get a refund or product assistance, they will not hesitate to let you go.

WhatsApp is a low-effort way to provide post-sales support to your customers without making them wait in long lines or repeat information. You can provide video tutorial support for goods that don’t need technical know-how. Without exchanging emails back and forth, refund requests can also be handled quickly.

Turn to Automation:

You can’t be efficient and fast unless you have the right automation. The right automation will help you save the time required to provide your customers with the personalized service they desire. Here are some possibilities:

Quick responses: Use templated messages to respond to frequently asked questions quickly.

Auto-replies: Whether you’re out of the office or simply unable to respond quickly, set up an auto-reply to ensure your customers receive an instant response.

Chatbots: Creating a WhatsApp chatbot is the ultimate option. Chatbots can assist you in answering questions, routing customers to the appropriate agent, and even collecting leads. You don’t even require coding for designing chatbots for WhatsApp.

You can turn to Chat360 to design chatbots with ease.