Uncategorized
Updated:
18 Jul 2025
Introduction
Today’s customer doesn’t want to press buttons. They want to speak—and be understood, instantly.
Chat360’s WhatsApp Voice AI uses Generative and Agentic AI to deliver intelligent, real-time, multilingual voice conversations—no typing, no delays, no scripting needed.
Why This Matters
Over 70% of users in mobile-first markets prefer to speak in their native language
Localized interactions boost trust and customer retention
Always-on voice support meets rising SLA expectations
Agentic Intelligence in Action
Our Agentic AI bots don’t just chat—they act. Whether it's updating a CRM record, initiating a payment reminder, or escalating unresolved issues, the system behaves like a trained service rep, with memory and decision-making power.
Gen AI That Understands
Generative AI enables our voice bots to personalize every interaction:
Understands tone, sentiment, and urgency
Tailors answers based on past conversations
Delivers emotionally intelligent CX
BFSI in Focus
A leading NBFC used Voice AI for multilingual repayment reminders. Customers responded faster, defaults reduced, and collections increased—all while reducing live-agent calls by 50%. The voice bot handled everything from verification to payment assistance across regions—without missing context or losing personalization.
Healthcare in Focus
Gen AI explains diagnostics packages clearly to patients in preferred language
Agentic AI schedules tests, shares reports, and follows up with appointment reminders
Conclusion
Chat360’s WhatsApp Voice AI is more than a bot—it's a multilingual digital agent. With Gen AI and Agentic AI under the hood, your brand can now speak every customer’s language, act on their intent, and deliver outcomes at scale.
