Uncategorized
Updated:
27 Jul 2025
Introduction
Endless call menus. Long hold times. Agent overload. Legacy systems were built for a different era. Today, your customers expect instant, intelligent, and personalized responses—on their terms.
Chat360’s WhatsApp Voice AI, powered by Generative AI and Agentic AI, transforms the way enterprises engage users.
Why Legacy CX Fails
One-way IVR interactions that don’t understand user intent
Inability to handle regional language nuances
Manual handoffs and high costs to scale
Low engagement across mobile-first markets
The Gen AI Advantage
Chat360’s Voice AI is built on enterprise-grade Generative AI models. It listens, understands intent, recalls context from past interactions, and replies in natural voice—all in real-time on WhatsApp.
What Agentic AI Adds
With Agentic AI, our bots don’t just respond—they take action. From looking up data to booking services and resolving tickets, they operate like virtual agents that learn and adapt.
Real Use Cases
Automotive:
Gen AI answers detailed vehicle feature queries in human-like voice.
Agentic AI books test drives, sends confirmation, and shares rescheduling options automatically.
Healthcare:
Gen AI explains lab test packages and eligibility with dynamic responses.
Agentic AI schedules appointments, shares reports, and sends automated follow-ups like "Your health check is scheduled for tomorrow at 10 AM. Want to reschedule or speak with a doctor?"
Real Results
After deploying Chat360’s WhatsApp Voice AI, enterprises saw a 70% reduction in resolution time. Support costs dropped by 40%, with most FAQs and routine workflows automated. Voice interactions on WhatsApp led to a 3x increase in engagement, especially in regional markets where the system automatically detected the user’s spoken language and replied fluently.
Conclusion
Legacy systems can’t keep up. Chat360’s WhatsApp Voice AI, infused with Gen AI and Agentic AI, delivers the speed, scale, and personalization today’s enterprises demand—without code, without delay.
