Uncategorized
Updated:
22 Jul 2025
Introduction
In a fast-moving market, time-to-deploy can decide who leads and who lags.
Chat360’s WhatsApp Voice AI, powered by Generative AI and Agentic AI, lets enterprises go live with intelligent voice automation in under a week—no developers needed.
Designed for Business Teams
Build and modify voice journeys without coding
Auto-detect customer language and respond accordingly
Deep CRM and Helpdesk integrations
Voice summaries, analytics, and escalation logic built-in
Gen AI, Explained
Our Gen AI engine doesn’t rely on scripts. It’s trained on enterprise-grade datasets to generate context-aware, human-like responses. Whether it's answering product queries or resolving support issues, it adapts in real-time.
What Agentic AI Enables
Agentic AI gives the bot decision-making capabilities. It doesn’t wait for commands—it takes proactive steps like:
Booking appointments
Following up on services
Summarizing interactions
Looping in a human agent when needed
Enterprise Use Cases
Automotive:
User clicks a WhatsApp Ad
Voice AI shares car options and schedules a test drive
Agentic AI follows up with "Your test drive is tomorrow at 5 PM. Want to reschedule or speak with an advisor?"
Healthcare:
User inquires about diagnostics package
Gen AI shares detailed explanation in natural language
Agentic AI books appointment, shares location, and sends reminders
Enterprise Outcomes
Brands using Chat360 saw a reduction in deployment cycles from months to days. Campaigns launched on WhatsApp with voice automation achieved better conversion rates, and multilingual engagement improved significantly due to auto-language detection. Combined with seamless integrations and analytics, teams gained full control—without needing tech intervention.
Conclusion
This is not just another bot. It’s Gen AI that listens. Agentic AI that acts. On WhatsApp. In your customer’s language.
With Chat360, your enterprise doesn’t just scale—it accelerates.
