Uncategorized
Updated:
26 Jun 2025
Introduction
In today’s digital world, customers expect instant support, yet many businesses still rely on outdated models with long wait times and overwhelmed agents. The result? Poor CX, higher costs, and missed opportunities. To stay competitive, businesses need 24/7 support without constant hiring. That’s where AI agents come in.
Tier-1 queries account for 70% of support load
In BFSI, Healthcare, and FMCG, over 70% of customer support volume comes from tier-1 queries—simple, repetitive requests like loan checks, report access, or order tracking.
These queries are:
High in volume
Time-sensitive
Easily automated
Handling them manually strains teams and slows response times. Chat360’s AI agents automate these interactions across WhatsApp, websites, and apps, instantly resolving routine queries and freeing human agents for complex issues. The result: faster support, lower costs, and better CX.
AI Agents solve queries, escalate complex cases, and learn from feedback
Chat360’s AI Agents are built to handle customer support like a pro. Here's how:
Resolve instantly: AI handles FAQs, order status, policy queries, appointment scheduling, etc., in real-time on WhatsApp, web, or mobile.
Intelligent escalation: When a customer’s issue is complex, the bot seamlessly routes the case to a human agent without breaking context.
Continuous learning: With every interaction, the AI improves using feedback loops and conversation analytics.
The outcome?
Faster resolutions, less pressure on your team, and consistent service quality—24/7.
Example: NBFC saw 89% CSAT after Chat360 deployment
A leading Non-Banking Financial Company (NBFC) was struggling with a surge in basic customer queries, especially during peak loan seasons. With a lean support team and rising ticket volumes, customer satisfaction was beginning to decline.
By deploying Chat360’s AI Agent, the NBFC achieved rapid and measurable results:
Two channels seamlessly integrated on Website and WhatsApp
80% of tier-1 queries resolved through AI automation
20% of inquiries intelligently routed to human agents
Average response time under 5 seconds across all automated interactions
Seamless Integration with Your Existing Systems
Chat360’s AI agents are designed to enhance—not replace—your existing support infrastructure. With robust integration capabilities, our platform connects effortlessly with the tools you already use, ensuring a unified and efficient support ecosystem.
CRM Integration (e.g., Zoho, Salesforce, HubSpot):
Instantly access customer profiles, past interactions, and purchase history, enabling personalized and context-aware responses.
Support Tools Integration (e.g., Freshdesk, Zendesk):
Automate ticket creation, assign priorities, and track resolution status directly from AI-driven conversations.
Advanced Analytics & Reporting:
Monitor key metrics like CSAT, response time, ticket volume, and agent performance through real-time dashboards—helping you identify trends and continuously optimize support operations.
With Chat360, your customer support becomes centralized, data-driven, and fully scalable—without disrupting existing workflows.
Conclusion
Chat360’s AI agents help you deliver 24/7 support, resolve up to 70% of queries instantly, and reduce agent workload without increasing headcount. Trusted by businesses in BFSI, Healthcare, and FMCG, Chat360 makes support faster, smarter, and more scalable. Modernize your customer experience with Chat360 today.
