Interpretation
Words that start with a capital letter have specific meanings explained in this policy. These meanings stay the same whether the word is used in the singular or plural form.
Definitions
Account: Your login was created to access and use the Chat360 platform.
Company: SUMANEL TECHNOLOGY VENTURES PVT LTD, based in Pune, Maharashtra, India.
Cookies: Small files stored on your device that help websites remember your activity and preferences.
Country: Refers to India.
Device: Any gadget you use to access the service, like a phone, tablet, or computer.
Personal Data: Information we collect from you while you use Chat360.
Service: The Chat360 platform and website – Chat 360 (https://chat360.io/).
Service Provider: Anyone who processes data on behalf of the Company.
Third-party Social Media Service: Social media platforms (like Facebook, WhatsApp, Google, etc.) are used to sign up or interact with Chat360.
Usage Data: Information automatically collected when you use the service, like how long you stay on a page, your IP address, and what device or browser you’re using.
Website: The official Chat360 site - https://chat360.io/
You: The person using Chat360, or the business or organization they represent.
Collecting and Using Your Personal Data
Personal Data We Collect
Your email address
Your full name (first and last name)
Your phone number
Your address, including city, state/province, and ZIP/postal code
Usage Data We Collect Automatically
This is information we gather when you use our service, like:
Your IP address
The type and version of your browser
Pages you visit on our site
The date, time, and duration of your visit
Your device’s unique identifiers and other technical data
Data Sharing with Third-Party Apps
We may share your name, username, email address, and device-related data with third-party tools, but only if we have your permission.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
Other Types Of Data
We request certain permissions to provide you with the best possible service and user experience.
1. Location data Usage
The app collects your location details (latitude and longitude) to help verify your identity, prevent fraud, and ensure that our products and services are available in your area.
2. Camera and Mic Usage
The app needs access to your camera so you can take photos and share them with your contacts. Microphone access may also be required for certain interactive features.
3. Files and Photos Usage
The app requires permission to access your files and gallery, allowing you to choose and share images or documents from your device.
Important
Rest assured, the app does not collect or share any of your personal or sensitive data.
Information from Third-Party Social Media Services
We may collect data from platforms like Google, Facebook, WhatsApp, and Twitter to help with registration and account access.
If you choose to register or log in using one of these third-party social media services, we may access personal information already linked to your social media account, such as:
Your name
Your email address
Your activity on the platform
Your contact list is associated with that account
You may also have the option to share additional details through your social media account.
By choosing to share this information—whether during sign-up or at any other time—you give us permission to use, store, and share your data per this Privacy Policy.
Tracking Technologies and Cookies
Use of Cookies and similar tracking technologies for improving and analyzing the Service.
Types include Cookies, Flash Cookies, and Web Beacons.
Categories of Cookies: Necessary/Essential Cookies, Cookies Policy/Notice Acceptance Cookies, Functionality Cookies.
Use of Your Personal Data
Purposes
Provide and maintain the Service
Manage Your Account
Perform contractual obligations
Contact You for updates or informative communications
Provide news, offers, and general information
Manage requests, business transfers, and other purposes
Data Sharing
With Service Providers, business partners, affiliates, other users, and with consent.
Retention of Your Personal Data
Retained only as necessary for the stated purposes.
Retention of Usage Data for internal analysis.
Transfer of Your Personal Data
Processed at the Company’s operating offices.
Data may be transferred to computers outside the jurisdiction with necessary security controls.
Business Transactions
If the Company is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that process.
Security of Your Personal Data
We take reasonable steps to protect your personal data. However, please note that no method of transmission or storage is 100% secure.
Children’s Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from anyone under 13 years old.
Links to Other Websites
Our Service may include links to external websites. We are not responsible for the privacy practices or policies of those third-party sites.
Changes to this Privacy Policy
Any updates to this Privacy Policy will be communicated through email or a prominent notice on our Service.
We recommend that users periodically review this policy for any changes.
Contact Us
If you have any questions regarding this Privacy Policy, please feel free to contact us.
We may share Your personal information in the following situations
With Service Providers
For business transfers
With Affiliates
With business partners
With other users
With your consent
Our Organisation's Privacy Policy
Foreword
Commitment to protecting shared information.
Explanation of data collection, processing, and sharing.
Background
Overview of how personal data of “data subjects” is handled.
Services Provided by Our Organisation
Description of services for small and medium enterprises.
What data do we collect?
Personal identification information (Name, Email Address, Phone Number, etc.)
How do we collect your data?
Directly from you or your employer during online registration or service usage.
How will we use your data?
To provide services, manage accounts, and email alerts.
Sharing data with partners essential for service.
How do we store your data?
Secure storage in Europe.
Deletion of PII within a month of Service Termination.
Marketing
Option to receive information about products and services.
Data Protection Rights
Right to access, rectification, erasure, restrict processing, object to processing, and data portability.
Cookies
Session variable for keeping users signed in.
Changes to this Cookies Policy
Periodic updates for operational, legal, or regulatory reasons.
Contact Us
Contact details for privacy-related queries.
Consent Management
We provide specific consent options for various types of cookies and data processing activities.
A dedicated page is available for you to manage your consent preferences.
We comply with relevant data protection laws and maintain a record of user consent.
We also make efforts to educate and inform users about the importance of providing consent.
PII Inventory
What is PII (Personally Identifiable Information)?
PII refers to information that can be used to identify an individual, such as name, email address, phone number, etc.
Collection and Purpose of PII
Transparent collection for legitimate and specified purposes.
Security Measures
We implement appropriate security measures to protect your PII from unauthorized access or misuse.
Training and Awareness
We provide training and awareness programs for our employees and stakeholders to ensure proper handling of PII.
Compliance Monitoring
We conduct regular monitoring and audits to ensure compliance with privacy regulations and data protection laws.
Data Subject Rights:
We respect the rights of individuals regarding their personal data and ensure their privacy is upheld.
Privacy Policies of Other Websites
This privacy policy applies only to our Company’s website. We are not responsible for the privacy practices of any external sites linked from our Service.
Changes to Our Privacy Policy
We review and update our privacy policy regularly to keep it current and accurate.
How to Contact Us?
For any privacy-related questions, you can reach us using the contact details provided on our website.
How to Contact the Appropriate Authority?
If you wish to contact the Information Commissioner’s Office or a similar authority, you can find their contact information on their official website.
Enforcement
We expect all employees to comply with privacy policies and regulations. Non-compliance will lead to appropriate consequences.
Monitoring
We use technology solutions, self-assessments, and security audits to ensure compliance with privacy policies and maintain the security of personal data.
Special Circumstances and Exceptions
All exceptions require explicit approval by Our Organisation’s CEO/CTO.
In case of any queries or inquiries, kindly reach out to us at sales@chat360.io or contact us at +91 72080 41388
