Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Success Story
Transforming Customer Support Efficiency For mCaffeine
Transforming Customer Support Efficiency For mCaffeine
Boosting Retail Conversions through AI-Powered Engagement & Automation
100%
Ticket Automation
100%
Ticket Automation
100%
Ticket Automation
100%
Ticket Automation
24/7
Support
24/7
Support
24/7
Support
24/7
Support
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
35%
Faster First Response
35%
Faster First Response
35%
Faster First Response
35%
Faster First Response
Challenges
Challenges and Objectives
Challenges and Objectives
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
No real-time order, refund, or payment updates
Repetitive queries overloaded support teams
No scalable personalization for recommendations
Gaps in handling damaged, missing, or expired items
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
No real-time order, refund, or payment updates
Repetitive queries overloaded support teams
No scalable personalization for recommendations
Gaps in handling damaged, missing, or expired items
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
No real-time order, refund, or payment updates
Repetitive queries overloaded support teams
No scalable personalization for recommendations
Gaps in handling damaged, missing, or expired items
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
No real-time order, refund, or payment updates
Repetitive queries overloaded support teams
No scalable personalization for recommendations
Gaps in handling damaged, missing, or expired items
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
Automate support for faster resolutions.
Enable real-time, personalized interactions.
Reduce ticket volume and agent workload.
Gain insights from customer interaction data.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
Automate support for faster resolutions.
Enable real-time, personalized interactions.
Reduce ticket volume and agent workload.
Gain insights from customer interaction data.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
Automate support for faster resolutions.
Enable real-time, personalized interactions.
Reduce ticket volume and agent workload.
Gain insights from customer interaction data.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
Automate support for faster resolutions.
Enable real-time, personalized interactions.
Reduce ticket volume and agent workload.
Gain insights from customer interaction data.
Solutions
Solutions Implemented For mCaffine
Solutions Implemented For mCaffine
Web Bot Integration
Deployed an AI chatbot for instant support, automating FAQs, refunds, and order tracking.
Web Bot Integration
Deployed an AI chatbot for instant support, automating FAQs, refunds, and order tracking.
Web Bot Integration
Deployed an AI chatbot for instant support, automating FAQs, refunds, and order tracking.
Web Bot Integration
Deployed an AI chatbot for instant support, automating FAQs, refunds, and order tracking.
CRM Integration
Synced with the ticketing system to auto-create and manage support tickets efficiently.
CRM Integration
Synced with the ticketing system to auto-create and manage support tickets efficiently.
CRM Integration
Synced with the ticketing system to auto-create and manage support tickets efficiently.
CRM Integration
Synced with the ticketing system to auto-create and manage support tickets efficiently.
Shopify Integration
Enabled real-time order updates and automated returns, refunds, and payment queries.
Shopify Integration
Enabled real-time order updates and automated returns, refunds, and payment queries.
Shopify Integration
Enabled real-time order updates and automated returns, refunds, and payment queries.
Shopify Integration
Enabled real-time order updates and automated returns, refunds, and payment queries.
Custom Analytics Dashboard
Delivered actionable insights on user behavior, bot performance, and resolution rates.
Custom Analytics Dashboard
Delivered actionable insights on user behavior, bot performance, and resolution rates.
Custom Analytics Dashboard
Delivered actionable insights on user behavior, bot performance, and resolution rates.
Custom Analytics Dashboard
Delivered actionable insights on user behavior, bot performance, and resolution rates.
Business Impacts
Impact on Business Objective
Impact on Business Objective
100%
Ticket Automation
100%
Ticket Automation
100%
Ticket Automation
100%
Ticket Automation
24/7
Support
24/7
Support
24/7
Support
24/7
Support
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
65%
Queries Auto-Resolved
35%
Faster First Response
35%
Faster First Response
35%
Faster First Response
35%
Faster First Response
Conclusions
Conclusions
Chat360’s AI-powered solutions helped mCaffeine automate support, eliminate manual tasks, and offer 24/7 assistance—boosting customer satisfaction and scaling operations without added staff. The result: a smarter, faster, and more efficient support system aligned with their growth goals.
Chat360’s AI-powered solutions helped mCaffeine automate support, eliminate manual tasks, and offer 24/7 assistance—boosting customer satisfaction and scaling operations without added staff. The result: a smarter, faster, and more efficient support system aligned with their growth goals.
Accelerate value with 150+ prebuilt native enterprise integrations.
Accelerate value with 150+ prebuilt native enterprise integrations.
Accelerate value with 150+ prebuilt native enterprise integrations.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
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Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].
Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].
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Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].