Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Voice360: Human-Like Agent Voices for Real Conversations, Sales & Support
Success Story
AI Powered WhatsApp Transformation For Motilal Oswal
AI Powered WhatsApp Transformation For Motilal Oswal
Discover how Chat360 revolutionized customer engagemnet through AI-powered Whatsapp solutions.
+30%
Customer Satisfaction
+30%
Customer Satisfaction
+30%
Customer Satisfaction
+30%
Customer Satisfaction
+100%
Auto-Ticket Creation
+100%
Auto-Ticket Creation
+100%
Auto-Ticket Creation
+100%
Auto-Ticket Creation
-50%
Fraud Reduction
-50%
Fraud Reduction
-50%
Fraud Reduction
-50%
Fraud Reduction
+20%
Operational cost efficiency
+20%
Operational cost efficiency
+20%
Operational cost efficiency
+20%
Operational cost efficiency
Challenges
Challenges and Objectives
Challenges and Objectives
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
❌ Low Engagement Rates
❌ Ineffective Campaigns
❌ Limited Lead Capture
❌ High Ticket Resolution Time
❌ Lack of Insights
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
❌ Low Engagement Rates
❌ Ineffective Campaigns
❌ Limited Lead Capture
❌ High Ticket Resolution Time
❌ Lack of Insights
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
❌ Low Engagement Rates
❌ Ineffective Campaigns
❌ Limited Lead Capture
❌ High Ticket Resolution Time
❌ Lack of Insights
❌
Challenges
The client faced poor user engagement due to complex navigation and limited accessibility.
❌ Low Engagement Rates
❌ Ineffective Campaigns
❌ Limited Lead Capture
❌ High Ticket Resolution Time
❌ Lack of Insights
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
✅ Improve lead Capture, Engagement
✅ Improve customer support
✅ Chatbot and analytics solutions.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
✅ Improve lead Capture, Engagement
✅ Improve customer support
✅ Chatbot and analytics solutions.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
✅ Improve lead Capture, Engagement
✅ Improve customer support
✅ Chatbot and analytics solutions.
✅
Objectives
The client faced poor user engagement due to complex navigation and limited accessibility.
✅ Improve lead Capture, Engagement
✅ Improve customer support
✅ Chatbot and analytics solutions.
Solutions
Solutions Implemented For Motilal Oswal
Solutions Implemented For Motilal Oswal
Unified Support Interface
A single platform for the support team to manage queries efficiently.
Unified Support Interface
A single platform for the support team to manage queries efficiently.
Unified Support Interface
A single platform for the support team to manage queries efficiently.
Unified Support Interface
A single platform for the support team to manage queries efficiently.
Automated Ticket Creation
Eliminating manual dependencies, ensuring all tickets are logged instantly.
Automated Ticket Creation
Eliminating manual dependencies, ensuring all tickets are logged instantly.
Automated Ticket Creation
Eliminating manual dependencies, ensuring all tickets are logged instantly.
Automated Ticket Creation
Eliminating manual dependencies, ensuring all tickets are logged instantly.
Intelligent Query Filtering
AI-driven filtering of essential queries, directing only complex cases to human agents.
Intelligent Query Filtering
AI-driven filtering of essential queries, directing only complex cases to human agents.
Intelligent Query Filtering
AI-driven filtering of essential queries, directing only complex cases to human agents.
Intelligent Query Filtering
AI-driven filtering of essential queries, directing only complex cases to human agents.
Business Impacts
Impact on Business Objective
Impact on Business Objective
Measure how strategies align with key goals.Drive decision-making with clear performance insights. Connect daily operations to long-term vision.
Measure how strategies align with key goals.Drive decision-making with clear performance insights. Connect daily operations to long-term vision.
+68%
Lead Conversions
+68%
Lead Conversions
+68%
Lead Conversions
+68%
Lead Conversions
-50%
Response Time
-50%
Response Time
-50%
Response Time
-50%
Response Time
+40%
Support Tickets
+40%
Support Tickets
+40%
Support Tickets
+40%
Support Tickets
+30%
Enhanced CX
+30%
Enhanced CX
+30%
Enhanced CX
+30%
Enhanced CX
Conclusions
Conclusions
By leveraging Chat360’s AI-driven automation, Motilal Oswal transformed its customer support operations, improving response times, query resolution rates, and overall efficiency. The integration of WhatsApp and CRM automation streamlined communication, ensuring a seamless experience for both customers and support teams. This case study highlights the power of AI in revolutionizing financial services support, delivering enhanced customer experiences and operational excellence.
By leveraging Chat360’s AI-driven automation, Motilal Oswal transformed its customer support operations, improving response times, query resolution rates, and overall efficiency. The integration of WhatsApp and CRM automation streamlined communication, ensuring a seamless experience for both customers and support teams. This case study highlights the power of AI in revolutionizing financial services support, delivering enhanced customer experiences and operational excellence.
Accelerate value with 150+ prebuilt native enterprise integrations.
Accelerate value with 150+ prebuilt native enterprise integrations.
Accelerate value with 150+ prebuilt native enterprise integrations.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
Use our Gen-AI integration framework to seamlessly connect with your existing tech stack and get tasks done without limits—no need to rip and replace.
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Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].
Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].
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Copyright © 2025 Chat360. All rights reserved.
Hey there! We’re excited to have you here. Just a quick note—our website uses cookies to enhance your experience. By continuing to browse, you agree to our and our partners’ use of cookies for analytics, personalization, and improving our services. You can manage or revoke your consent anytime in your browser settings. For more details, check out our [Cookies Policy].